UTA

UTA is a logistics and delivery exception used when a driver cannot physically reach the delivery point due to obstacles or restrictions.
It appears in Amazon’s transportation workflows for both carrier to customer and vendor to FC operations.

Common causes of UTA:

• Locked gates or restricted access areas
• Security checkpoints or missing clearance
• Incorrect or incomplete address
• Road closures, blocked driveways, construction
• Weather related access issues
• No personnel available to receive freight (for FC appointments)

Where UTA applies:

• Customer deliveries (FBA outbound, MFN orders)
• Vendor inbound deliveries to fulfilment centres
• Scheduled carrier pickups
• LTL and TL appointment attempts

Impact on operations:

• Delivery is delayed or rescheduled
• Shipment may be returned to sender depending on policy
• For vendors: potential risk of late delivery against the Ship Window
• For customers: delays in receiving products
• For carriers: added operational cost and rerouting

Example:
A TL carrier arrives at an Amazon FC but the truck cannot enter due to a blocked access gate.
The load is marked UTA until access is restored and a new appointment is scheduled.

Why It Matters:
UTA flags situations where delivery failure is caused by physical accessibility issues, helping Amazon and partners diagnose the root cause and prevent repeat exceptions.

In short:
UTA (Unable to Access) means the carrier could not reach the delivery location, causing a failed or delayed delivery attempt.