How to Get Started with Reimbursement Service

Getting started with Reimbursement Service takes just a few simple steps. Once set up, the service works automatically in the background and keeps your data up to date.

Step 1: Connect your Amazon SP-API token

Reimbursement Service works directly with your Amazon seller account, so the first step is to connect an Amazon SP-API token.

You can add a token in two ways:

• Go to the API Connections page and click "Connect Seller Account" button.

• Or open Reimbursement Service — if no token is connected, you will see a prompt with a direct link to add one:

If you already have a connected token, you can skip this step.

Step 2: Wait for listings to sync

After the token is added, SoldScope will start syncing your seller data.

During this step:

• Your active listings are synchronized

• Reimbursement Service prepares the data required for analysis

This process runs automatically and usually takes up to 15 minutes.

No action is required from you during this time.

Step 3: Automatic data processing starts

As soon as the listings are synced, Reimbursement Service will:

• Automatically start analyzing your account

• Detect eligible reimbursement cases

• Calculate potential reimbursement amounts

• Organize items by status (unprocessed, pending, reimbursed, expired)

You don’t need to manually trigger anything — the service starts working on its own.

Ongoing updates

After the initial setup:

• Reimbursement Service updates your data daily

• New reimbursement opportunities are added automatically

This ensures you always have an up-to-date view of your reimbursement opportunities.

What to do next

Once data processing is complete, you can:

• Review identified reimbursement cases

• Open any item to see detailed information

• Follow the step-by-step instructions to submit a request in Amazon Seller Central

That’s it — Reimbursement Service is now fully set up and running for your account.