Reimbursement Service Overview

Reimbursement Service helps Amazon FBA sellers track and recover money for inventory that Amazon may have lost or damaged while handling fulfillment.
The tool highlights potential reimbursement opportunities and guides sellers through the process of requesting compensation directly in Amazon Seller Central.

Reimbursement Service is designed to be simple, safe, and transparent, even for sellers who have never worked with reimbursements before.

What Reimbursement Service does

Reimbursement Service:

• Identifies eligible lost and damaged FBA inventory

• Calculates the potential reimbursement amount

• Organizes cases by status so you always know what to work on next

• Provides clear, step-by-step instructions on how to submit requests in Seller Central

• Helps you avoid missed opportunities due to expired time windows

The tool does not submit cases on your behalf. You remain fully in control of all communication with Amazon.

How it works (high level)

1. You connect your Amazon seller account using an Amazon API token

2. Reimbursement Service analyzes your account data

3. Eligible reimbursement cases are grouped into clear categories

4. For each case, you see:

   • The number of affected items

   • The estimated reimbursement value

   • Instructions on how to submit a request to Amazon

This approach keeps your account safe and fully compliant with Amazon policies.

Reimbursement statuses explained

Reimbursement Service organizes items into intuitive states so you can prioritize your work:

• Unprocessed Items
  Items that are eligible for reimbursement and ready for action

• Pending Items
  Items for which a request has already been submitted and is awaiting Amazon’s response

• Reimbursed Items
  Items that Amazon has already reimbursed

• Expired Items
  Items that are no longer eligible because the reimbursement time window has passed

Guided instructions for every case

For each reimbursement opportunity, Reimbursement Service provides a guided stepper that explains exactly how to submit the request in Seller Central.

The instructions:

• Are tailored to the specific type of issue

• Walk you through the correct Seller Central workflow

• Help you submit requests confidently and correctly

This removes guesswork and reduces the chance of mistakes or rejected cases.

Requirements to use Reimbursement Service

To use Reimbursement Service, you need:

• An Amazon seller account

• Active listings in your account

• A connected Amazon SP API token

The token connection allows the tool to securely read your account data. Reimbursement Service does not make changes to your Seller Central account and does not submit cases automatically.

Is Reimbursement Service free?

Yes. Reimbursement Service is available for free.

You can use it to review reimbursement opportunities, see potential values, and follow submission instructions without additional cost.

Why use Reimbursement Service?

Managing reimbursements manually in Seller Central can be time-consuming and confusing. Reimbursement Service helps you:

• Discover missed reimbursement opportunities

• Understand how much money may be recoverable

• Act before cases expire

• Save time with clear guidance instead of trial and error

If you sell through Amazon FBA, Reimbursement Service helps ensure you don’t leave money behind.