NCNS

No-Call-No-Show (NCNS) is a logistics term used by Amazon to flag situations where a carrier or vendor misses a scheduled Inbound Shipment Appointment (ISA) at an Amazon Fulfillment Center without any communication or rescheduling.

This typically applies to LTL (Less Than Truckload) or FTL (Full Truckload) shipments where a dock appointment was booked through Amazon’s Carrier Appointment Request Portal (CARP) or other routing tools.

Consequences of an NCNS:

• Delays in inventory receiving
• Disruption to warehouse operations
• Potential chargebacks or performance penalties
• Negative impact on vendor/carrier reliability scores

Why NCNS matters:

• Amazon operates on strict delivery schedules to ensure warehouse efficiency
• Unattended appointments waste dock resources and slow down processing
• Repeat offenses can lead to reduced PO volumes, shipment rejections, or loss of routing privileges

💡 Example: A carrier was scheduled to deliver 10 pallets to FC ONT8 at 10 AM but failed to show up and did not notify Amazon - this is recorded as an NCNS violation.

In short:
NCNS (No-Call-No-Show) refers to missing a scheduled delivery appointment at an Amazon Fulfillment Center without notice - leading to operational penalties and possible chargebacks.